Returns & Exchanges

Extended Returns

We have extended our usual returns period. Any online orders made between 1 November and 24 December 2023 can be returned up until 31 January 2024. For purchases made from 25 December onwards, our normal refund policy will apply.

Returns

We’re certain you’ll love your Ania Haie pieces, however if you need to return any item purchased on aniahaie.com please return it to us along with your proof of purchase within 30 days from the date of delivery. Please make sure your items are returned in a new and unused condition, in their original packaging in order for us to process a refund. Earrings cannot be returned or exchanged for hygiene reasons unless they are defective or faulty.

Please ship the item(s) you'd like to return to the address below:
Ania Haie Ltd
Creeds Farm, Silver Street
Burrowbridge, Bridgwater
Somerset, TA7 0RZ
United Kingdom

Upon receipt of items our customer team will send you a confirmation email. We will process your refund within 7 days of receipt and card originally used will be credited with the cost of the goods, minus any delivery charges. Your credit card company may take 4-7 working days to credit your account. Please note that we do not offer free returns service at the moment.

Faulty Items

If you receive an order and deem it faulty, please email our customer service team at info@aniahaie.com including pictures of the faulty item(s) before making any returns. Delivery charges for return will be reimbursed upon review and approval.

Exchanges

If you want a different item that is sold under a different product code, or the item you want is a different price to the price at which you bought the original product, then you'll need to return the unwanted item for a refund and place a new order.

Please note that we cannot be held responsible for any items/packages which do not reach us so we recommend that you use a trackable service.

Still Have a Question?

Please email our Customer Service team Monday to Friday, between 9:00am and 5:00pm GMT at info@aniahaie.com.

 

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